At EU level, E-Government as "the use of information and communication technologies (ICT) in public administrations combined with organizational change and new skills," defined "in order to improve public services and democratic processes and to facilitate the design and implementation of state policy."
The electronic handling of official channels brings not only for the people of changes. Even within the administration, a reorganization of work processes and communication channels is required. The staff of public administration while a high flexibility in dealing with new technologies is required. Making
So-called "Social process" enable the members, citizens and industry specific Application forms in part or in whole electronically. For example, you can prepare different Application forms from home via the Internet. A prerequisite is the need to ensure information and data security.
That's the theory of e-government!
How e-government work in Vienna and currently does not work, I want you, dear reader, value-reader, on the basis of a practical example from my (government) represent life vividly.
As you are aware through my blog, running the District Court of Vienna Liesing a so-called non-contentious proceedings, a trustee or probate proceedings is a Sachwalterschaft procedure was completed in May 2009 there against me. I make time and again - on the recommendation of various interest groups - Requests for change of attorney, and I at the Regional Court for Civil Matters an appeal against the order of "Besachwalterung (formerly the guardianship) of 18 Submitted in May 2009. This appeal by the Court for ZRS in Vienna refused on the grounds that I am a conspiracy theorist querulative, which has lost many of the grouse track of their daily activities.
Because of this Sachwalterschaft (incapacitation, so nothing I tell you about the murders of Finance, is taken seriously) I receive from the District Court of Vienna Liesing always white and blue letters, which are subpoenas, bills, resolutions, etc. I get these letters by my letter carrier, and must be receiving the court documents always sign personally.
Now I have many years ago my e-card from the Social Security in Austria to a citizen card can be recharged . I even bought a card reader in the Service Centre of the Federal Chancellery on the ball home in Vienna.
At various points I have had enrolling me concerning the following topics:
Electronic Application forms - online proceedings:
Ø Citizen Card (e-ID card and digital signature)
Ø mobile signature
Ø citizen card enabled
Ø transfer of the citizen card function on a new e- benefit card
Ø citizen card (mobile phone, card reader)
Ø Electronic Payment
Ø Electronic Delivery
Ø Official signature
Ø figurative marks of the public area
Ø Electronic official channels
Ø Electronic accounting
Ø forms with signature
Ø Points of Single Contact
Ø E-Card as identification card
Ø Ø The road to electronic DECISION
The safest e-banking in the world
subject had " Electronic delivery " I am on the side of the federal data center www.meinbrief.at even registered. I still get letters from the district court by mail.
An IT staff of a major Austrian bank told me at a Christmas party that wegzurechnen hawked by the 65,000 users of e-government (mainly upgrading the e-card to citizen card) about 50,000 civil servants as test users are. Shall remain as a real user of the new electronic office means about 15,000 Austrians, IT geeks who are probably all like HTL teachers, computer scientists, students of technical universities.
Finance Online, Electronic delivery of official mail, electronic file, electronic message at the Central Register - all these prestigious projects of the Austrian federal government failed miserably. Millions of tax dollars were thrown in these IT projects, the citizen is ungrateful and prefers to continue personally to the office - or on the phone with a friendly young lady there. For me it
would be a pity if "my" sympathetic judge to the District Court of Vienna Liesing Mag Shoe Christoph Mertl (Stoffl ") would be replaced by a robot. One also wonders at times where judges, judgments, etc. process of economic and policy (Bawag, animal rights) purchased, how to bribe robot. That would cause some "secondary problems".
other hand, I have the letter as machine at the post office Wien-Alt-Erlaa much appreciated. I could buy stamps and letters also registered outside the opening times and give up on the weekend. Probably the postal union has manipulated these valuable devices so they work no longer and one will carry away the devices. This keeps at least get jobs.
This will also thought the union of judicial employees have and so they continue to ignore the successful project " Electronic delivery of court documents" .
These processes of the Austrian administration "Austria table on e-Government" taken together with the title. Everything is running twice. Please say NO now, this is the real meaning of "double entry accounting " in Eastern Austria.
I wonder: Was the time that I needed (called MOCHA) for the lengthy download the interface software, Citizen Card Software etc., invested in vain?
other hand, I like my Postman very much. I am pleased every time he rings my doorbell and I am no longer embarrassed when he knows in what situation I am. I wish him that he may soon be retiring.
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